Shipping policy

📦 SHIPPING POLICY — JoyWix Pets™ 

Thank you for choosing JoyWix Pets™. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or U.S. holidays are processed on the next business day.

2. Shipping Method & Origin

We ship products directly from our international suppliers located in China.
This allows us to offer high-quality products at affordable prices.

We currently ship within the United States only.

3. Delivery Time (U.S.)

  • Standard Shipping: 7–14 business days.
    Actual delivery times may vary due to carrier delays, holidays, weather conditions, seasonal demand, or customs processing.

4. Free Shipping

We offer free shipping on all orders within the United States.

5. Tracking

  • Every order includes a unique tracking number.

  • Tracking may take 2–5 business days to update after shipment.

  • You can track your order through our Track My Order page.

6. Address Accuracy

The customer is fully responsible for providing an accurate and complete shipping address.

JoyWix Pets™ is not responsible for:

  • incorrect or incomplete addresses

  • failed deliveries caused by customer error

If you need to correct your address, please contact us within 12 hours after placing your order:
📩 support@joywix.com

7. Possible Delays

Delivery may be delayed due to circumstances beyond the control of JoyWix Pets™, including:

  • weather conditions

  • carrier delays

  • holiday seasons

  • high shipping volume

  • customs inspections

Once the package has been handed over to the carrier, delivery time is no longer under our control.

8. Lost, Stolen, or Delivered Packages (STRICT POLICY)

Once the order has been handed over to the shipping carrier
(USPS, UPS, DHL or any other delivery service),
JoyWix Pets™ is NOT responsible for the package or its final delivery outcome.

This includes situations where:

  • tracking status shows “Delivered”, but the package is not found

  • the package was stolen from the porch, mailbox, or property

  • the package was lost after the final scan

  • misdelivery occurred but the carrier confirmed the delivery

The risk of loss transfers fully to the customer immediately after the package is handed over to the carrier.

If the tracking status shows “Delivered”, the customer must:

  1. Check the surrounding area of the property

  2. Ask neighbors or building management

  3. Contact USPS/UPS and provide the tracking number

  4. File a missing or stolen package claim with the carrier

  5. File a police report if necessary

JoyWix Pets™ is not responsible and does not provide any compensation
if the carrier confirms that the package was delivered.

If the carrier confirms that the package was not delivered or was lost
before reaching your city,
the customer must file an official claim directly with the carrier.
JoyWix Pets™ is not responsible for the carrier’s decisions.

9. Customer Support

If you have any questions related to your order or shipping, please contact us:
📩 support@joywix.com

We are always glad to assist you.